VELVET is here to spoil you. We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we accept returns for store credit only.
We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
- Merchandise must be returned within 21 days of the customer receiving the order.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all tags, including VELVET hangtags, attached.
- Any products marked ‘FINAL SALE‘ cannot be returned.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.